Unfortunately, many things can happen that might cause you to cancel your travel plans or cut them short. The worst part is, without adequate protection, you can lose your travel investment. The Travel Protection Plan Plus purchased through TuGo can protect your travel investment if your trip is cancelled or interrupted for a covered reason.
The Travel Protection Plan Plus
The Travel Protection Plan Plus, which includes the “Explorer” insurance package from TuGo, covers you for a range of events, including:
- A traveller's injury, sickness, or death of a family member;
- Theft of passport or visas;
- Flight cancellations and delays;
- Loss of luggage and personal effects;
- Trip cancellation or trip interruption due to covered reasons such as illness, injury, death, acts of terror;
- Trip cancellation due to Government of Canada travel advisory for “avoid all travel” or “avoid non-essential travel”;
- School Board or governing organization-enforced trip cancellations
The cost of Travel Protection Plan Plus is $25 per day of your tour, to a maximum of $375. The plan should be purchased within 10 days of your tour enrolment to ensure maximum coverage and cannot be refunded after 7 days from purchase.
Cancel For Any Reason Waiver
Along with providing you with the above insured benefits from TuGo, the Travel Protection Plan Plus also includes the WorldStrides exclusive Cancel For Any Reason (CFAR) Waiver Benefit. This CFAR waiver allows you to cancel your trip for any reason not otherwise covered by your insurance policy. WorldStrides will reimburse you for 75% of the applicable non-refundable cancellation fees, provided you cancel your trip more than two (2) days before your scheduled trip departure date.
The Cancel For Any Reason Waiver Benefit does not cover:
- Penalties associated with any air or other travel arrangements not provided by WorldStrides; or
- The failure of WorldStrides to provide the bargained-for travel arrangements due to cessation of operations for any reason
The Cancel For Any Reason Waiver Benefit is provided by WorldStrides and is not a TuGo insurance policy benefit.
Additional Benefits
School Board Cancellations
In the event your trip is cancelled by the School Board or association/organization that approved your tour (due to risk of harm or labour strikes), the Travel Protection Plan Plus includes full coverage of all cancellation fees, up until the day before departure with a full refund minus the cost of the insurance policy. See details below.
Covered Risks for Trip Cancellation and Trip Interruption:
Includes unexpected medical conditions and/or death of the insured or a family member, natural disasters, travel advisories, self-quarantine/self-isolation, accident on the way to departure, schedule changes of the common carrier, missed connections, teachers’ labour strike, trip cancellations by the school board/organization organizing the trip, the loss or theft of a passport or travel visa, and more. Please note: COVID-19 is a known situation and is not covered under the Trip Cancellation and Trip Interruption plan.
On-Tour Medical and Emergency Coverage
If you have a serious illness or injury, the last thing you want to worry about is getting the care you need. The TuGo Explorer policy gives you peace of mind with benefits that cover, up to the plan’s limits—everything from medical expenses incurred during your trip, to special transportation (such as an air ambulance), or even having a family member flown to your destination to be by your side if hospitalized.
Baggage Delays
You arrive at your destination, but your baggage is not there to meet you. What do you do? If you have travel protection, you can claim some necessities to get you through the next day or two, or purchase replacement items if your baggage and personal effects are lost or damaged.
Travel Delays
Sometimes the journey is half the adventure—but not when you’re held up at the airport. The TuGo Explorer policy covers meals and accommodation expenses if your flight is delayed for more than four hours.
If you have questions about your coverage, please call TuGo at 1-855-929-8846 and refer to the "Explorer" insurance package.
For any travellers who purchased a Trip Mate Travel Protection Plan prior to March 1, 2021, your insurance policy is covered by Old Republic or Arch. Please reach out to our customer service team for your specific policy details and insurer contact information.